American Airlines Now Lets You Cancel Award Tickets Online
Frequent travelers nowadays are busy canceling and rebooking flights instead of actually traveling. Often this process involves calling the airline, something that now is even more time consuming. But American Airlines is making a temporary change to let you do cancellations online, something that was only partially possible in the past,
For a limited time, you can cancel American AAdvantage award tickets online and get your miles refunded as well. Until now, if you canceled AAdvantage awards online, miles were not automatically refunded. With this change, there’s no need to call American Airlines, your miles will automatically be reinstated within 48 hours.
This is valid for tickets purchases through May 31, 2020, for travel through September 30, 2020. We could see this extended though.
Keep in mind that the process will not work if you booked through a third party site such as Expedia, Orbitz etc, or with points through Chase Ultimate Rewards Portal or Amex Travel. There are also some other restrictions for this to work. Must be a single passenger booking, using own AAdvantage account to book award. Additionally, this works for American Airlines flights only, where no changes have been made to the itinerary since ticket was issued.