United Finally Waives Miles Redeposit Fees for Cancelled Flights
United Airlines has been all over the place with its policies during the coronavirus outbreak. While flights were getting canceled and travel restrictions were put in place in the US and around the world, the airline decided that flight schedule change need to be more than 25 hours for United Airlines to issue a refund. That sparked an outrage obviously and they lowered it to 6 hours, which was still more than 2 hours that it was originally.
If you used miles and your flight was canceled you have probably found out by now that United wanted to charge you a redeposit fee. To make that clear, that is a fee for a flight that you booked and you can not take because United canceled it. But now United Airlines is finally backing down, and doing the sensible thing. DansDeals says that they will now they “redeposit your miles for free if your flight is cancelled by the airline. That’s true if it’s a United or partner flight.” This doesn’t seem to be an officially published policy change yet, but there are several reports of this happening so it is safe to say that it is happening.
So make sure you call right away and ask yo get miles back if your flight was canceled. United has been all over the place with its cancellation and refund policies, so better to do it now. If you already paid a redeposit fee, then call again and you should be able to have that fee refunded. If you are still having issues, then just file a DoT complaint as last resort.