StubHub Settlement Provides $20 Million in Refunds

Attorneys general in 10 states and Washington, D.C. have announced a settlement with ticket marketplace StubHub. The news follows a massive investigation into StubHub’s refund policy for live events canceled during the pandemic. As part of the agreement, StubHub vowed to adjust its process pay back more than $20 million to ticket holders.

StubHub was sued last year over its FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. When the coronavirus crisis hit, StubHub changed its rules. It no longer offered refunds. Instead it gave customers 120% of the purchase price in account credits.

StubHub went back to its original stance this past May, after the states launched a probe into its practices. It has now agreed to repay more than 75,000 consumers by providing over $20 million in refunds as part of this StubHub settlement.

“Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy,” said Maryland Attorney General Brian Frosh in a statement, one of several official that celebrated the decision. “This settlement ensures that consumers will receive the refunds that they are entitled to.”

Related: See All Settlement Rebates Here

Eligibility

Affected customers should have already been notified by StubHub directly, and a few might have even received refunds. But if you can check your eligibility with these links of phone numbers that were first posted by Yahoo Money:

• Arizona:
  • over 6,100 consumers due “nearly $2 million in cash refunds”
  • for more info, call StubHub at 866-788-2482 or file a complaint with the attorney general’s office
• Arkansas:
  • “nearly 2,000” consumers affected
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 501-682-2007
• Colorado:
  • 8,688 customers due $3,120,442 in refunds
  • for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444
• Indiana:
  • “approximately 6,800 consumers” affected
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 1-800-382-5516
• Maryland:
  • more than 8,500 customers affected
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 410-528-8662
• Minnesota:
  • more than 5,500 consumers due $1.87 million
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at at 651-296-3353 (or 800-657-3787)
• New Hampshire:
  • 2,175 consumers affected
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 603-271-3641
• Ohio:
  • 12,137 customers affected
  • for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 1-800-282-0515
• Virginia:
  • 8,386 consumers affected
  • for more info, call StubHub at 866-788-2482 or file a complaint with the state
• Wisconsin:
  • more than 8,600 customers affected
  • for more info, call StubHub at 866-788-2482 or contact the state’s consumer protection hotline at 800-422-7128
• Washington, D.C.:
  • 7,867 consumers due over $3.6 million
  • for more info, call StubHub at 866-788-2482 or call the attorney general’s office at 202-442-9828