Airlines To Reimburse Passengers For Damaged Luggage

Airlines will soon be responsible if they damage your luggage while you fly. They will have to reimburse you even if your they damage your luggage’s wheels, zippers and other parts which they’ve been claiming that are not covered until now.

damaged luggage reimbursement

The U.S. Department of Transportation issued a notice today reminding airlines that they are required to compensate passengers for damage to wheels, straps, zippers, handles, and other protruding parts of checked baggage beyond normal wear and tear.

The notice also reminds airlines of their obligation to accept all reports of mishandled baggage from consumers even if an airline’s agent believes the airline is not liable.  This notice is a result of recent airport inspections which uncovered the fact that certain airlines routinely exclude liability for damage to specific parts of checked baggage, even though they’re required to do so under current laws.

The Department’s Office of Aviation Enforcement and Proceedings discovered that certain airlines may be refusing to accept reports of such damage when it inspected U.S. and foreign airlines at 16 airports nationwide in a two week period in September 2015.  The notice warns airlines to immediately review and revise their baggage policies to ensure compliance with the law.  The Aviation Enforcement Office intends to take enforcement action against airlines that are not in compliance by January 9, 2016.

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