US Bank Says It Will Fix Mobile Wallet Earning Issues on Altitude Reserve
The U.S. Bank Altitude® Reserve Visa Infinite® Card is a great product for everyday purchases. It earns 3x on purchases made with mobile wallets such as Apple Pay®, Google Pay™ and Samsung Pay.
However, in recent months, many cardholders have been earning only 1x on these purchases. On top of that, U.S. Bank has been unable to come up with a solution.
One redditor now reports that a fix is finally on the way. This is what was said in an official U.S. Bank regarding the Altitude® Reserve Visa Infinite® Card issues on 3x mobile wallet earning:
We recently identified a technical issue impacting the earning of 3X points on Mobile Wallet spending on some Altitude Reserve Cards. Specifically, some Mobile Wallet transactions that are eligible to earn 3X points have only been earning 1 point.
Please rest assured that we are working to fix the error, and in the meantime, we will be crediting the appropriate point balances to all impacted cardmembers. If your account has been impacted, you will see additional points deposited into your account within the next 2-3 weeks.
While we work to fix this error as quickly as possible, if you have not already done so, you can remove your Altitude Reserve card from your digital wallet and then re-add it to fix the technical issue immediately. Again, regardless of whether you take this action, all points will be remediated to your account if you have any impacted transactions. We apologize for any inconvenience and truly value your business.
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