Facebook Messenger to Allow For Real-Time Customer Service Chat

Facebook announced another innovation related to their Messenger. In an attempt to improve the way consumers and business interact, they will enable real-time conversations between the two. The initiative is a partnership with cloud-based customer service platform Zendesk. It will initially be just a pilot program with online retailers Everlane and Zulily. Consumers can now use Facebook Messenger to…

Facebook Messenger Adds FREE Peer-to-Peer Payments

This is an interesting development from Facebook. Facebook users can now send money to one another through the Messenger app. A dollar sign icon shows up above the keyboard which opens a payments screen where users can type the amount they wish to send.  Facebook lets users add a debit card to their account which is used to fund…