Update: I just received a batch of 10 emails at 10:35pm and I waited till pas 12am to try my luck. I was relived to see a 500 bonus points on my first attempt, but not so thrilled to see the same thing on the remaining nine. Seems like it’s working again.

Hopefully everything is back to normal.

If you played and received a “did not win” message, you should still be ok. There’s reports of emails coming through assuring that you will get the prizes, such as this one:

Thank you for your participation in the IHG and MasterCard® Priceless Surprises® Promotion! It appears that you may have accidentally received a message that you did not win when you played the game today. Please be assured that you have won the following prize:

500 IHG Rewards Club Points

Our system indicates that you should have won this prize 11 times, for a total of 5,500 IHG Rewards Club points.

We apologize for any miscommunication with the promotion and thank you for your continued support of the Priceless Surprises promotion.

Congratulations!

Prize Fulfillment Services