IHG Confirmable Suite Upgrades Can Be Used for Award Reservations?

IHG Confirmable Suite Upgrades Can Be Used for Award Reservations

IHG revamped its loyalty program last year and renamed it IHG One Rewards. That refresh included the introduction of Milestone Rewards such as lounge access, suite upgrade certificates and more.

Members can choose Confirmable Suite Upgrades after 20 night (1), 40 nights (1) and again after 70 nights (2) each calendar year. Confirmable Suite Upgrades are applicable for one room upgrade for up to 5 nights to an entry-level suite or premium room where a suite is not available. Each Confirmable Suite Upgrade is valid for 12 months from milestone selection.

However these upgrades couldn’t be used for prepaid rates and award nights. The latter is now eligible, which is a positive development. Datapoints from Loyalty Lobby and Flyertalk suggest that as of recent days you can use Confirmable Suite Upgrades for award reservations. But not everyone has been able to use them, based on some additional datapoints from Flyertalk.

Confirmable Suite Upgrades Details

  • Confirmable Suite Upgrade must be redeemed by contacting IHG Customer Care 
  • You can use Confirmable Suite Upgrade starting 14 days before arrival up to 24hrs before Check-In 
  • Valid for stays up to a maximum of 5 nights
  • Confirmable Suite Upgrade can only be applied to the Member’s room and is non-transferable
  • Suite Upgrade is not exchangeable for cash or other type of credit 
  • Platinum Elite and Diamond Elite 72-hour guarantee availability is not applicable
  • Confirmable Suite Upgrade will be reinstated to Member’s Rewards Wallet if cancelled in advance of hotel’s cancellation policy timeframe, and original validity dates will apply
  • Confirmable Suite Upgrade availability exceptions may apply during special events that result in extraordinary demand, as determined by the hotel
  • You will forfeit a Confirmable Suite Upgrade for ‘no-shows’.
  • Confirmable Suite Upgrade cannot be stacked with guaranteed upgrades for Royal Ambassador, Ambassador, and Inner Circle Members, any additional upgrades are at the discretion of the hotel
  • Confirmable Suite Upgrade is available at all IHG brands, except avid hotels, Atwell Suites, IHG Army Hotels, Holiday Inn Club Vacations, IHG Residences, including but not limited to InterContinental Residences, voco Residences, Crowne Plaza Residences, and Six Senses Hotels Resort Spas. The benefit also is not available at Mr & Mrs Smith properties, InterContinental Alliance Resorts (Las Vegas and Macau) or at participating Iberostar Beachfront Resorts.
  • Confirmable Suite Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc.
  • Suite inventory is not available at all properties or is limited at others. Where suite inventory is limited, premium rooms will be offered if available.
  • See full details here.

Guru’s Wrap-up

This is a positive development which makes IHG Confirmable Suite Upgrades much more valuable. You can possibly use them for award reservations although not everyone is having success at applying them.

Let me know in the comments if you have tried in recent days. What was the outcome?

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