Delta Sued for Not Refunding Canceled Flights
A proposed class-action lawsuit has been filed against against Delta Air Lines over the company’s refusal to give refunds for flights it canceled. The passenger, Elliot Daniels, filed the suit in federal court U.S. District Court in Atlanta on Friday.
Daniels, who lives in Maryland, asked for a refund from Delta for four tickets booked via OneTravel.com. The total price for the tickets was around $3,000. After Delta canceled the flights, he filed a request for a refund via Delta’s own website on March 18, which Delta denied on April 15, according to the complaint.
The Department of Transportation has clarified that airlines must give customers refunds when flights are canceled or significantly delayed during the coronavirus pandemic. The lawsuit claims that “Delta refuses to issue monetary refunds to passengers with canceled flights. It does so even though all airline passengers are entitled to a refund if the airline cancels a flight, regardless of the reason the airline cancels the flight. Instead, Delta represents it will only rebook and/or provide travel vouchers.”
These vouchers “provide little security in this public crisis, particularly where many individual Americans need money now to pay for basics like food and rent, not restrictive, temporary credits towards future travel.”
The lawsuit alleges that was unfair and deceptive conduct by Delta. It also adds that the airline breached its contract of carriage and made a fraudulent misrepresentation to customers regarding their rights to a refund on Delta-canceled flights.
The complaint also mentions that Delta is receiving billions in federal aid, “but despite the faucet of taxpayer money that will flow its way, Delta refuses to comply with the law or operate in the interests of its customers.”
AJC reports that Delta said this week it is providing refunds to eligible passengers requesting them after the airline cancels a flight or makes a significant schedule change, and said it processed more than 1 million refunds in March totaling more than $500 million.