Class Action Lawsuit Filed Against Southwest for Failing to Give Refunds

Class Action Lawsuit Southwest Refunds

Class Action Lawsuit Filed Against Southwest for Failing to Give Refunds

One Southwest passenger is accusing the carrier of failing to refund customers when it canceled thousands of flights during an operational meltdown in December. Louisiana resident Eric Capdeville said in the filing that he and his daughter were only given credit vouchers when their December 27 flight from New Orleans to Portland was canceled. They also incurred costs for accommodations booked in Portland that they never got to use.

The complaint, was filed in New Orleans federal court. The Southwest refund class action lawsuit is Capdeville, et al. v. Southwest Airlines Co., Case No. 2:22-cv-05590, in the U.S. District Court for the Eastern District of Louisiana.

“Beginning Friday, December 23, 2022, Southwest Airlines began cancelling flights nationwide blaming the failure on a weather-driven issue,” the lawsuit notes. “Subsequently, Southwest continued to cancel flights blaming weather through Wednesday, December 28, 2022 resulting in more than 14,500 flights cancelled since the prior Friday. Wednesday, December 28, 2022 alone Southwest cancelled 2500 flights. Southwest CEO Bob Jordan confirmed the airline needed to upgrade its legacy systems. The Department of Transportation also confirmed that the cancellations came about as a result of Southwest’s decision and actions.”

Capdeville is seeking damages for himself and other Southwest customers who had their flights canceled since December 24 but did not receive refunds or any reimbursement for expenses incurred by the cancellations.

“Southwest’s Contract of Carriage mandates refunds in this situation as well as full compensation for incurred costs and resultant cancellations for the failure of the carriage contract,” the lawsuit says.

Southwest has said it will “honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation.” They are also sending 25,000 points to customers who were traveling during the affected dates.

You can read the full details of the lawsuit here.

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