How to Do a Chase Ultimate Rewards Travel Cancellation Request Online

If you have upcoming travel, you are probably looking to cancel, or have already done so due to coronavirus fears or travel restrictions. If you have booked directly with with hotels or airlines, you can make changes to your reservations directly with them. You can check out the full list of hotel fee waivers policies here and airlines here. But if you have booked through the Chase Ultimate Rewards Travel portal, you might have come across very long waits when calling in. Some people report waiting for hours and hours.

But there is an easier way. The Chase Ultimate Rewards Travel portal has an online form where you can request to cancel your travel reservation. This is not an immediate cancellation. Seems to be prioritized by date of travel, but it says they aim to confirm to you the amount of your refund within 7 business days. And make sure you want to cancel before you submit. Once your cancellation request is received, you will not be able to cancel this request.

I have never used this form myself, but it sure beats waiting on a phone call forever. It is probably not a good idea for last minute cancellations though.

Chase Ultimate Rewards Travel Cancellation Request

You need to be logged in your Chase account first, and then proceed to the following link: https://travel.chase.com/customersupport/travel-alert-refunds. You need to submit the following information:

Itinerary number (11 – 14 characters on your itinerary or confirmation email)
Product (flights, hotels, packages, cars, activities)
Other information based on your product

Fine print:

By submitting a cancellation request, you authorize Chase Travel to cancel your reservation(s).
Submitting a cancellation request does not guarantee a full refund. Cancellation policies differ depending upon the airline and if you wish to cancel, not all airlines allow for full refunds at this time.
If your airline does not offer a full refund, our customer support team will contact you to advise you of your options prior to cancelling your booking.
We will aim to confirm to you the amount of your refund within 7 business days.
Please be sure that you do not wish to travel before submitting. Once your cancellation request is received, you will not be able to cancel this request and Chase Travel will initiate the cancellation on your behalf.