Full List of Airline Cancellation and Change Fee Waivers Due to Coronavirus

Airline Cancellation and Change Fee Waivers

List of Airline Cancellation and Change Fee Waivers

The coronavirus (known officially as Covid-19) has had a huge impact around the world. There are now over 105,500 confirmed cases worldwide with at least 3,555 deaths so far. The first case was reported in Wuhan, China in late December. The World Health Organization declared the coronavirus outbreak as a global emergency about a month later. You can see a live map of the coronavirus cases here. Many airlines have introduced fee-waivers for cancellations and changes due to the coronavirus outbreak. Each airline has different rules and dates, so here you can find a list of all the airlines and their policies during the coronavirus pandemic. Keep in mind that DoT has clarified that airlines must give full refunds, not vouchers, for cancelled flights.

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Related: Full List of Hotels Cancellation Fee Waivers Due to Coronavirus

AeroMexico

See details here. All passengers who purchased their flights for future travel (see the effective dates below), and who voluntary request to change their flight date, we have issued the following flexibility waiver:

  • Applicable for passengers with tickets starting with 139, also applicable on AM codeshare flights.
  • The waiver is valid from March 31st, 2020 to February 28th, 2021

Tickets purchased before March, 2020

  • The waiver is valid for original tickets that have been purchased before March 1, 2020.
  • Impacted travel dates: from March 01 to May 31, 2020.
  • Ticket issuing allowed until February 28, 2021.
  • The rescheduled trip must take place before February 28, 2021.

Tickets purchased between March 1st and April 15th, 2020

  • The waiver is valid for original tickets that have been purchased between March 1st and April 15th, 2020
  • Impacted travel dates: from March 01 to February 28, 2021.
  • Ticket issuing allowed until February 28, 2021.
  • The rescheduled trip must take place before February 28, 2021.

Air Canada

If you made a flight booking before April 15th, 2020, and you want to cancel it, you can do so with no cancellation fee. You will receive full credit, which you can use towards future travel. This credit is valid for travel before April 30th, 2021.

If you made a flight booking before April 15th, 2020, you can make a one-time change to your existing booking without a fee, up until two hours before your flight. You can fly to the same destination at a later date or change to a different destination. The rebooked travel needs to take place before April 30th, 2021. See details here.

Air France

If you have purchased a ticket* before 31 March 2020 for a flight departing before 31 May 2020, you have until 30 September 2020 to postpone your departure date without change fees, subject to the availability in the same travel cabin. Your new trip must begin no later than 30 November 2020 included. If you wish to travel on or after December 1, 2020, you can also postpone your departure date without change fee. If the fare type mentioned in your ticket is not available, you may need to pay the fare difference.

If you have purchased a ticket before 31 March 2020 at a travel agency, for a flight departing before 31 May 2020 and you no longer wish to travel, please contact them for further information. If you purchased a ticket before 31 March 2020 directly from our website or at an Air France agency for a flight departing before 31 May 2020 and you no longer wish to travel, please complete the online form below to obtain a travel voucher. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights.

If you purchased your ticket directly from our website or at an Air France agency, you can postpone trip or complete the online form to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights. This voucher will be refundable after one year if it is not used. They should actually give you a full refund if the cancelled the flight. See details here.

Alaska Airlines

Alaska Airlines is offering the following waivers for travelers:

  • Tickets purchased on or before February 26, 2020 for travel through April 30, 2020 have two levels of waivers.
  • If you purchased a Saver fare for travel through April 30, 2020, you may cancel your trip without a fee and receive credit  for future travel.
  • If you purchased a nonrefundable First Class, main, or award ticket for travel through April 30, 2020, you may Change your trip without a fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary. You can also Cancel your trip without a fee and receive a credit  for future travel.
  • New tickets purchased between February 27, 2020 and March 31, 2020: Non-refundable first class, main cabin and award tickets may be changed for no fee, with new travel completed by February 28, 2021, or cancelled with travel funds placed into your Alaska Account or a credit card certificate via email. Fare difference applies.
  • No fee for cancellation and changes on award fares booked before February 26 for travel through March 31, or if you booked a ticket between February 27 and March 31 for travel anytime in the next year.

Alitalia

Please bear in mind that you have until 31 August to change a flight reservation or ask for a ticket refund. The request can also be made after the scheduled date of travel. Please find below how to request assistance:

Passengers who no longer wish to fly as per the schedule indicated on their ticket

  • All passengers who purchased a ticket issued by 30 April for a flight departing from 23 February to 30 June can request the following by 31 August:
    • To change your booking for another trip taking place by 31 March 2021 or within the period of validity of the ticket
    • A refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.

Passengers who have had their flight canceled

  • All passengers in possession of an Alitalia (055) ticket whose flight has been canceled can request the following by 31 August:
    • To change your booking for another trip taking place by 31 March or within the period of validity of the ticket
    • A voucher, valid for one year, to fly to any destination serviced by Alitalia.
    • A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed

Passengers with MilleMiglia award tickets

  • All passengers with MilleMiglia award ticket, who decide not to travel, can request by 31 August a change of reservation or choose to reclaim their miles and receive a refund of the airport taxes. See details here.

Allegiant Air

Change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel. For cancellations, a voucher for the full amount of the current itinerary will be issued for future travel on Allegiant. Vouchers must be used to purchase and complete travel within one year of the original booking date. See details here.


Chase Sapphire Preferred

The Chase Sapphire Preferred credit card is a great travel card that comes with a big welcome offer and many benefits.
  • Earn a welcome bonus of 60,000 bonus Ultimate Rewards points (worth $750 or more) when you spend $4,000 in 3 months.
  • You can also earn:
    • 5X Chase Ultimate Rewards points on Lyft rides
    • 2X Ultimate Rewards points on travel and dining and 1X on all other purchases
  • Points are worth 25% more when redeemed for travel through Chase
  • LEARN MORE


American Airlines

Updated 4/7. American Airlines has extended change fee waivers for flights booked through the end of September. The airline announced Tuesday that any customer who has purchased plane tickets through September 30, 2020 can change it for free as long as travel is completed by the end of 2021. Award tickets are included in that offer and customers can also change their origin and destination cities.

Updated 3/25. American has extended its offer to waive change fees for customers who purchase travel through April 15. Customers will have even more flexibility since any ticket purchased by April 15 will not incur change fees prior to travel. The offer is available for any of American’s published non-refundable fares. Additional updates on existing travel alerts can be found on aa.com/travelalerts.

  • Any ticket purchased from March 1 at 4:30 p.m. CT and April 15, 2020 at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of American’s non-refundable published fares.

Additionally, any traveler with previous plans to go to Italy, Beijing, Shanghai, Hong Kong, South Korea or Wuhan, China, is eligible for a one-time fee-free trip cancellation. See details here.

ANA

All Nippon Airways offers free refunds for all tickets that have been canceled due to fears about the coronavirus. The refunds apply to all domestic and international flights scheduled through March 19. The period will be extended for flights to China. ANA will accept them through April 30. Refunds can be processed through the company website, airport counters, and over the phone.

Avianca

Avianca is waives change fee once, but not cancellation fee. Applies to all fares and for groups, on tickets issued before April 30, 2020 with travel through December 31, 2020. New travel must be completed by December 31, 2020. Only 1 change without penalty per ticket is allowed with 15 days notice at the departure of the original flight. Refunds may apply subject to fare conditions. Applies to flights operated by Avianca, TACA, TACA Peru and LACSA. See details here.

British Airways

British Airways is removing the change fee on all new bookings made between 3 March and 31 May 2020. See details here.

  • No change fee applies to new bookings on any route made from 3 March and 31 May 2020.
  • Change your booking to any date in the next 12 months.
  • Also available on flight + hotel and flight + car packages. No hotel change fees apply up to 48 hours before travel unless specified as non-changeable.

If you are due to travel between now and 31 May 2020, to cancel your booking, please fill out the online voucher form. When we receive your form, we will cancel your booking at no charge and email you with a voucher to the value of your booking.

Delta Air Lines

Tickets normally expire one year after purchase, but we’re providing waived change fees and greater flexibility to travel through May 31, 2022, for customers who:

  • have upcoming travel already booked in April or May 2020 as of April 3, 2020
  • have existing eCredits or canceled travel from flights in March, April or May 2020

All applicable eCredits will be automatically extended to May 2022 so there’s no action needed on your part. So even if your eCredit for canceled travel has not yet been processed or extended, or is temporarily displaying incorrectly, there is no need to call. Rest assured your flight value is secure through May 2022 and will be ready to redeem online when you need it. Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for up to a year from the date you purchased it. Read more here.

Airline Cancellation and Change Fee Waivers

Frontier Airlines

For upcoming travel through April 30th, you can now change or cancel your flight through our online change/cancel tool without incurring a change fee.

  • For tickets issued prior to March 10, 2020 with original travel dates between March 10 and April 30, 2020 customers may make a one-time change to their itinerary without a change/cancel fee.
  • For tickets issued March 10 through March 31, 2020, customers may make a one-time change to their itinerary without a change/cancel fee.

You can read the full details here.

Hawaiian Airlines

By canceling your ticket, you will not be charged a cancellation fee and the unused value of the ticket may be applied towards the purchase of a new ticket for a period of up to one year from the original ticket purchase date. If you urgently need to travel and/or make changes to your ticket, but aren’t able to speak with one of our Reservations agents, you are welcome to make your changes online. Please note that by using this option, you will incur a change fee and any applicable fare difference. However, in accordance with the waivers we currently have available, your change fee (only) will be refunded at a later time. You can see the full details here.

Iberia

If you are flying to/from Italy up until 31st March, 2020 on flights operated by Iberia, Iberia Express e Iberia Regional Air Nostrum and you have a ticket issued before 28th February, you have the ability to change the dates or the route (to/from airports in Spain and Europe) among 31st March, 2020, or change the flight date from April 14 to June 15. Blackout period from 30th April to 2nd May.

Trips with USA origin that begin before April 30 on flights to Europe operated by Iberia, Iberia Express and Iberia Regional Air Nostrum and with a ticket purchased until March 6, 2020, you can book another date to fly until 30 November 2020. Not valid for flights from April 3 to 13; from April 30 to May 2; from June 16 to September 15; and from October 9 to 12.

If you are flying up until 31st March, 2020 to/from Japan on flights operated by Iberia, British Airways, American Airlines or Finnair and you have a ticket issued before 26th February, you have the ability to change the dates or the route (to/from airports in Spain or long haul Iberia flights operated by Iberia) among 31st March, 2020, or change the flight date from April 14 to June 15. Blackout period from 30th April to 2nd May.

During the months of February, March and April, flights from/to Shanghai have been temporarily canceled. If you have a ticket issued before March 4 to fly from May 2 to June 30, 2020 on this route and have not yet started the trip, you can request a refund of the ticket. If you have already started the trip and do not wish to make the remaining leg you can request a refund of the proportional part. See details here.

JetBlue

JetBlue is offering the following fee waivers for flight changes and cancellations:

  • Travel dates of March 10 to April 30, 2020, regardless of the ticket purchase date.
  • Tickets for travel before June 1, 2020 may be exchanged if they were purchased after February 27, 2020.
  • For new bookings between March 6 and 31, 2020 for flights before September 8, 2020, change and cancellation fees are also waived.
  • You can change or cancel your award ticket for free if you’re booked to travel before April 30 or if you book a ticket in the month of March.

New flights must be completed by October 24, 2020. Refunds are issued as JetBlue credit, valid for one year from the issue date. Read more details here.


Chase Sapphire Preferred

The Chase Sapphire Preferred credit card is a great travel card that comes with a big welcome offer and many benefits.
  • Earn a welcome bonus of 60,000 bonus Ultimate Rewards points (worth $750 or more) when you spend $4,000 in 3 months.
  • You can also earn:
    • 5X Chase Ultimate Rewards points on Lyft rides
    • 2X Ultimate Rewards points on travel and dining and 1X on all other purchases
  • Points are worth 25% more when redeemed for travel through Chase
  • LEARN MORE


KLM

If you have a KLM ticket starting with 074, issued on or before Tuesday 31 March 2020, and valid for travel between Wednesday 4 March 2020 and Sunday 31 May 2020, regardless of the destination, you can postpone your trip at no extra cost once. Your new departure date should be no later than Sunday 31 May 2020. There are also free cancellations for flights to China and South Korea. See details here.

Lufthansa

For existing bookings and bookings through 31 March 2020, the Lufthansa will waive the rebooking fees worldwide and offer a one-time rebooking regardless of condition of the original booking fare purchased. Passengers can in future rebook to a new travel date until 31 December 2020 without rebooking fees. See details here.

Qatar Airways

Qatar Airways’ commercial policy currently covers tickets for travel as outlined in the box below. See details here.

Flights to/from Ticket Issued (on or before) Travel Dates (Inclusive)
Rebooking permitted until
China 2/26/2020 2/3 to 4/30/2020
5/15/2020 (Inclusive)
Hong Kong 2/26/2020 2/3 to 3/31/2020 5/15/2020 (Inclusive)
Iran (Except for Tehran – QR 498/491) 3/3/2020 2/26 to 4/15/2020 5/15/2020 (Inclusive)
South Korea (excludes via Doha) 2/26/2020 2/26 to 3/31/2020 5/15/2020 (Inclusive)
Egypt 2/29/2020 2/26 to 3/31/2020
Within 30 days of original travel date
Italy 3/4/2020 3/1 to 3/31/2020 5/15/2020 (Inclusive)

Affected passengers can re-book their tickets to alternative dates or destinations, or request a full refund without charge.

Singapore Airlines & SilkAir

Waived cancellation and change fees for customers with tickets issued on or before 4 March 2020 for travel to and from Mainland China, Hong Kong, Macau, South Korea and northern Italy from 24 January 2020 to 30 April 2020. The new travel date must commence on or before 31 August 2020.

Waived change fees for customers with tickets issued on or before 4 March 2020 for travel to and from Japan from 3 March 2020 to 30 April 2020. The new travel date must commence on or before 31 August 2020.

All cancellation and change fees waived for customers with tickets issued on or before 3 March 2020 for travel on any Singapore Airlines or SilkAir operated flights from 3 March 2020 to 30 April 2020. The new travel date must commence on or before 31 August 2020. More details here.

Southwest Airlines

Southwest already doesn’t charge change or cancellation fees, so you can reschedule or cancel any flight at any time for no cost. Credit may be applied toward future travel on Southwest Airlines, as long as reservations are canceled at least ten minutes prior to the scheduled departure. If you use Rapid Rewards points the fares are fully refundable. Southwest is currently extending the expiration date of travel credits.

Spirit Airlines

Spirit Guests who must alter their travel plans due to COVID-19 are eligible to make a one-time free modification (fare difference applies) by contacting Spirit Guest Care through the following options:

  • Calling (801) 401-2222
  • Texting 48763
  • Texting via WhatsApp to (801) 401-2222 with “Hello”

Alternatively, Guests who must alter their travel plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation. This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month timeframe), and it can be used toward flights as well as other options (excluding 3rd party products). Guests who cancel their reservation can request a refund of their travel insurance premiums from Travel Guard, if eligible, here.

Sun Country Airlines

Sun Country doesn’t have any new policies regarding fees over the coronavirus outbreak.

Turkish Airlines

Passengers who have tickets for People’s Republic of China flights between January 31, 2020 and April 1, 2020, reservation changes will be made free of charge if the new reservation is for a flight taking place by May 31, 2020. For our passengers who hold tickets issued on or before January 31, 2020, for the People’s Republic of China (Beijing, Shanghai, Guangzhou, Xian) and Hong Kong flights between January 31, 2020 and May 31, 2020, reservations can be changed free of charge, provided that they take action by April 11, 2020, and that the new reservation is for a flight taking place by May 31, 2020.

For passengers who have tickets for Iran flights between February 23, 2020 and April 1, 2020, reservation changes will be made free of charge if the new reservation is for a flight taking place by May 31, 2020.

Passengers who hold Italy flight tickets between February 28, 2020 and April 1, 2020, reservations can be changed free of charge, provided that the new reservation is for a flight taking place by May 31, 2020.

For our passengers who hold tickets for Iraq flights between February 28, 2020 and April 1, 2020, reservations can be changed free of charge, provided that new reservation is for a flight taking place by May 31, 2020.

For passengers who hold tickets for South Korea between February 28, 2020 and April 1, 2020, reservations can be changed free of charge, provided that new reservation is for a flight taking place by May 31, 2020. See details here.

United Airlines

Tickets purchased from March 3 to 31, 2020 can be changed or canceled without fees for dates through the end of schedule. All tickets purchased prior to March 3, 2020 for travel until April 30,2020 can be re-booked for a year from the original ticket issue date (whichever is earlier).

  • Tickets booked to China and Hong Kong with a travel date before June 30, 2020 are eligible for fee-free rebooking or a cash refund, even on non-refundable fares. Tickets to Italy and South Korea before June 30 are eligible for re-booking without fees, but not for cash refunds.
  • A fare difference will apply for more expensive tickets. If the new ticket is cheaper than the one you purchased, the difference will not be refunded. In that case you are better off cancelling the ticket and rebooking at the cheaper price. . Canceled tickets retain their original value for travel on United 12 months for following their original issue date.  You could then use the remainder towards a new ticket.
  • For any customer whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12 month period. This position seems at odds with DOT regulations regarding refunds for cancelled flights. We will update we United clarifies the policy.

Award tickets can be changed without penalty if issued before March 2 for travel through April 30, or for new tickets booked between March 3 and March 31. Redeposit fee still applies for cancellations.

See details here. Also read about their new schedule change policy.

Virgin Atlantic

Virgin Atlantic has announced it will not charge passengers a fee for changing flights for travel booked from Wednesday March 4 until Tuesday March 31. The flight change fee waiver will apply to trips up to and including September 30, 2020. Tickets will be able to be reissued until the day before departure.

WestJet

WestJet Airlines says the one-time change fee waiver within two weeks of travel will apply to new bookings made between March 3 and March 17 for travel through June 24.

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4 thoughts on “Full List of Airline Cancellation and Change Fee Waivers Due to Coronavirus

  1. For American Airlines, I have a couple flights booked with Basic Economy fares. The AA website, will not let me cancel the flights without losing 100% of the fare and when I try to call I get a recording saying that call volume is high and to all back later, then I am disconnected. The first leg of my travels is tomorrow, do you have any suggestions on how to get a refund or credit for future travel?

    • twitter? or just keep calling i guess, but looks like your flight is today. Hopefully you were able to do something about it.

  2. You know not only americans are following you? Stop saying full list unless you put all the airlines around the world, please.

    • Good point. I’ll look for major airlines around the world and update post with relevant info. And thanks for following.

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