Hyatt Canceling Price Mistake Bookings for Andaz Mexico City
Last month there was a price mistake for Andaz suites at the brand new Andaz Mexico City. They could be booked for just 9,000 Hyatt points. Now Hyatt is sending email to those who booked, acknowledging that this was a mistake and that they will not honor the bookings.
Here’s the text of the email:
Unfortunately, for a short period, an incorrect room rate was displayed for Andaz Mexico City Condesa on our website. As soon as we learned of this, we quickly resolved the issue. We sincerely apologize for this inadvertent error. As a result of this situation, the hotel will not be able to honor your reservation. Your reservation has been canceled at this time in accordance with the Hyatt.com terms and conditions. If you wish to rebook your stay at Andaz Mexico City Condesa or another Hyatt hotel, please contact Hyatt Customer Care toll-free at 1-800-233-1234.
For now it looks like bookings are still showing in accounts, but I would guess they they will be canceled soon.