Expedia Launches Conversational Trip Planning Powered by ChatGPT

Expedia Launches Conversational Trip Planning Powered by ChatGPT

ChatGPT can now plan your travels, at least when it comes to booking through Expedia. The company announced today a new use for artificial intelligence with the beta launch of a new in-app travel planning experience powered by ChatGPT. Expedia members can now start an open-ended conversation in the Expedia app and get recommendations on places to go, where to stay, how to get around, and what to see and do based on the chat. But much more than that, the new trip planning experience brings in intelligent shopping by automatically saving hotels discussed in the conversation to a “trip” in the app, helping members stay organized and making it easier for them to start choosing dates, checking availability, and adding on flights, cars or activities.

“Every great trip can be made or lost while planning and shopping. As the leader in travel tech, Expedia continues to build out the core operating system for the industry, constantly enhancing capabilities and making trip planning faster, simpler and even more informative,” said Peter Kern, Expedia’s Vice Chairman and CEO. “By integrating ChatGPT into the Expedia app and combining it with our other AI-based shopping capabilities, like hotel comparison, price tracking for flights and trip collaboration tools, we can now offer travelers an even more intuitive way to build their perfect trip.”

Expedia also recently built a plugin for ChatGPT so a traveler can start a conversation directly on the ChatGPT site and select the Expedia plugin to bring a trip to life. When they’re ready to book, they go straight to Expedia. With today’s news, conversational trip planning powered by ChatGPT is directly in the Expedia app, allowing members to now get the benefit of dreaming about travel in the app experience. It’s also easier for members to access exclusive discounts and rewards for their trip.

This collaboration with OpenAI is currently in the beta testing phase. It’s also important to remember that while many measures have been taken to limit inaccurate results and inappropriate responses, at times the experience may not work exactly as expected. The conversational trip planning beta experience is rolling out globally in the English language on the Expedia iOS app.

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