Alaska Airlines Suspends Change and Cancellation Fees Over Coronavirus Uncertainty
JetBlue announced yesterday that it would suspend change and cancel fees for all new flight bookings made between February 27, 2020 and March 11, 2020 for travel through June 1, 2020. This is due to customers hesitating on booking flights due the uncertainty over the coronavirus. As I suspected, now other airlines are following in their footsteps.
Starting today, Feb. 27, through March 12, 2020, Alaska Airlines will suspend change and cancellation fees for new flight bookings for guests who later decide not to travel because of concerns related to the virus. If you book a flight prior to March 12, and then decide by that date to change or cancel your trip, you’ll receive full travel credit to fly with Alaska Airlines, up to one year from the issuance of the credit. This policy applies to all fares, including Saver Fares, which generally do not allow for any changes or cancellations.
“We understand that information about the coronavirus is creating confusion and anxiety for some. Our first goal is to keep our guests safe, and offer peace of mind when it comes to flying with us,” said Andrew Harrison, executive vice president and chief commercial officer in the press release. “So, through this period, if you need to change your plans after booking a flight, we’ll work with you on new arrangements and you won’t have to worry about any change or cancellation fees.”