Admirals Club Lounges Reopening
As more people get vaccinated and travel restrictions being lifted, over 1.6 million people were screened at airport checkpoints by TSA agents on Sunday, May 2. That’s the highest number of passengers since March 12, 2020. The TSA has now screened at least one million people per day since March 11. And as travelers take to the skies, American Airlines is reopening more Admirals Club lounges and adding enhancements to give customers more peace of mind when traveling.
Lounges reopening in May include the Phoenix Sky Harbor Airport (PHX) Admirals Club at gate B7 and the Miami International Airport (MIA) lounge at gate D15, and the Admirals Club at Hartsfield–Jackson Atlanta International Airport (ATL). The previously reopened lounges at Austin Bergstrom International Airport (AUS), Nashville International Airport (BNA), and George Bush Intercontinental Airport (IAH) will extend their operating schedule to 7 days a week.
Just in time to travel this Memorial Day weekend, American will have 27 lounges reopened across 21 U.S. cities. Additionally, lounges at São Paulo/Guarulhos International Airport (GRU) in Brazil and Mexico City International Airport (MEX) have reopened as well. American began reopening lounges in June 2020, with health and wellbeing improvements in response to the coronavirus (COVID-19) pandemic.
More Food Options
Starting May 5, revamped signature food-for-sale items such as chilled quinoa salad, southwestern power bowl, cheesy tater tots and bacon, egg & cheese breakfast sandwich will be available all day in select lounges. American will expand offerings for children like chicken bites and cheddar sandwiches at all locations. Children’s rooms have also reopened inside Admirals Club lounges.
Touchless Admirals Club Enhancements
American is expanding its touchless technology to streamline the customer’s airport experience. Starting May 6, the airline will introduce a touchless entry trial for the Admirals Club lounge located in Terminal A at Dallas Fort Worth International Airport (DFW). Customers who choose to participate in the trial will enjoy quick, easy entry to the Admirals Club through facial recognition technology, which automatically verifies membership without customers pulling out their phone or wallet.
This technology is currently in use to enable a touchless bag drop trial at DFW and Ronald Reagan Washington National Airport (DCA), and will roll out to Admirals Club lounges in Terminals B, C, and D in the coming weeks. Findings from these tests will inform future trials to expand the touchless experience throughout the customer journey.