Unexpected Amex Aspire Credits Are Just a Correction on Some Accounts

I wrote yesterday about Amex is giving some Hilton Aspire cardholders a $250 resort credit without them using it at all. I guessed this was in response to the coronavirus pandemic, since there was no real trend between the data points. Today American Express reached out to clarify the real reason for the refunds. Here’s what Amex said:

There were limited instances where a small population of Card Members received a manual $250 Resort credit, as a prior credit they received was applied to the incorrect anniversary year.

These credits and subsequent corrections are not tied to a broader COVID 19-related relief effort, and Card Members will be receiving communications explaining the reasoning for the credit shortly if they have not already.