American Customer Satisfaction Index
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JetBlue/Southwest Named Best Airline, Spirit Worst In Customer Satisfaction
The new American Customer Satisfaction Index (ACSI) study of airline quality showed JetBlue and Southwest ranked highest among American airlines. Spirit Airlines, often called the most hated carrier, ranked last. With 100 as a perfect score, JetBlue and Southwest received a rating of 80. JetBlue lost one point, while Southwest gained three, compared to the 2015 ratings. The…
