If you like Hilton then there’s some good news. They have upgraded their Best Rate Guarantee policy and have actually made it better. Chains always try to get you to book directly with them, but price matching is not the easiest feat. With the new changes Hilton jumps ahead of the curve and makes their policy usable to actually good rates without much hassle.
Here’s the changes that are lined out by a Hilton Honors representative on FlyerTalk:
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If you find a lower qualified price for the same accommodation and terms at any point before your reservation is made, or up to 24 hours after making your reservation through one of the official Hilton booking channels, you can submit your claim by filling out the online form or calling our Hilton Reservations & Customer Care center directly. If we can verify your claim, we’ll honor the lower price AND take an additional 25% off the room rate for each night of your stay.
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Claims previously required completion of an online form and the inclusion of an existing Hilton reservation number to process. We’re now encouraging guests who have yet to book their stay to contact Hilton Reservations & Customer Care directly and submit their claim over the phone.
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We are also now accepting same-day claims. Until recently, we would only match a lower rate for day-of arrival. Now, in addition to matching the rate, we will also apply the 25% discount. For same-day reservations, guests must contact Hilton Reservations & Customer Care directly and submit their claim over the phone.
Guru’s Wrap-Up
Being able to file a claim before even booking a stay makes things much easier. The cheapest rooms that you find on the Hilton site are usually Advance Purchase rates that can’t be canceled and are non-refundable. Before you had to gamble and go ahead with the booking and then file a claim hoping they would approve it. Now you find a cheaper rate and file the claim before booking anything.
HT: DoC
