United App Integrates Share Item Location Feature for AirTag
United today announced the integration of Apple’s new Share Item Location feature for AirTag into its mobile app.
Now available with iOS 18.2, Apple’s Share Item Location feature enables United customers everywhere who travel with an AirTag or Find My network accessory to privately, securely, and seamlessly share the accessory location with the airline’s customer service team to help locate their luggage in the event that it is mishandled.
Here’s how it works:
- In the event a bag doesn’t arrive to its final destination, customers can file a delayed baggage report in the United app, and those who travel with an AirTag or Find My network accessory can additionally now create a Share Item Location link in the Find My app on their iPhone, iPad, or Mac, and add that to the delayed baggage report in the United app.
- Once the report has been submitted, authorized United customer service agents will receive the Share Item Location link and be able to view the location of the item on an interactive map. The map will automatically update when a new location is available and show a timestamp of the most recent update.
- United will use the shared location to more quickly find delayed bags and reunite them with customers.
- For customers’ privacy and security, the shared location will be disabled as soon as a customer is reunited with their bag, can be stopped by the customer at any time, and will automatically expire after seven days.
