New Amex Travel App and More
American Express is launching new digital tools designed to “elevate every stage of the travel journey for Card Members”. That includes a new Amex Travel App, Amex Passport and estimated wait times for Centurion Lounge Digital Waitlist. The new app will launch on the same day as the revamped Amex Platinum cards.
Amex Travel App™
The new app is designed as the ultimate travel companion and will be available to iOS users starting September 18 and to Android users a few weeks thereafter. This booking app will empower Card Members to unlock unforgettable journeys, seamlessly blending Amex’s curated travel insights, a portfolio of premium offerings, and high-value benefits.
Features include:
- Destination inspiration: The survey found that 52% of respondents feel overwhelmed by choices when booking a trip. Themed guides and curated travel content within the app makes it easier to discover the perfect getaway.
- Smart planning tools: 55% of respondents typically visit at least three websites to book travel options for their trip (flight, hotel, transportation). Card Members can now organize trip details in one place, without juggling multiple websites.
- Seamless booking: 56% of Millennial and Gen Z respondents spend at least 4 hours planning trips. The app allows Card Members to more efficiently book flights, hotels, and car rentals.
Amer5ican Express says that members can reduce frustration and time spent planning travel with one easy platform and trust that every property in the Fine Hotels + Resorts® and The Hotel Collection programs has been carefully selected.
Travelers can also expect personalized hotel recommendations, detailed overviews of their travel and Card benefits, additional information about their destination when they’re on a trip, as well as ongoing improvements to deliver a truly premium digital experience.
Amex Passport
Amex Passport enables U.S. Consumer Card Members to digitally commemorate their past travels and inspire future ones with customizable digital Stamps.
Eligible Card Members who enroll in Amex Passport can earn beautifully designed digital Stamps that visually represent the countries or regions they’ve visited each time they transact internationally. This feature resonates strongly with travelers, as 73% of respondents to a recent Amex survey1 stated they want more ways to commemorate past trips digitally, and more than half (56%) miss receiving a passport stamp.
Stamps can be shared on social media and sent to friends and family through text. Stamps can also be customized with highlights from each trip—like a standout meal, a favorite activity, or a special attraction. Each Stamp is a unique token stored on a public blockchain—preserving Card Members’ travel history as a digital collectible, making their travel moments truly unforgettable.
Card Members can access Amex Passport through the Amex app now under Account -> Settings -> Try New Features.
Centurion Lounge Enhancement
To further enhance one of the most popular Platinum Card benefits, Amex has added estimated wait times to the Centurion Lounge Digital Waitlist if a lounge is at capacity. Now, travelers can plan their lounge visits with ease and enjoy a smoother airport experience.
