Lawsuit Filed Against Frontier Airlines Over COVID-19 Refunds
We have seen a few lawsuits already regarding airlines and they way they have handled refunds for canceled flights during the pandemic. This latest lawsuit is against Frontier Airlines for refusing a cash refund and instead giving out vouchers with a short expiration date.
Shirley Johnson, a Frontier Airlines passenger, has filed a class action lawsuit saying she and other passengers should be provided with refunds for trips canceled due to the coronavirus.
She had booked a trip to Florida on Frontier and it was canceled because of the coronavirus crisis. She wanted a refund of $797.83 for her plane ticket, but the airline only offered her a flight credit that expired in just 90 days.
Johnson was notified by email that her flight was cancelled and that she would only receive flight credit. She asked the company that she be refunded for the cost of her trip, not credited for future trips, but her efforts were unsuccessful. The only response she received was an email from the CEO of the airline, sent on May 6, 2020, that outlined Frontier’s policy during the COVID-19 crisis.
The Department of Transportation has clarified twice that airlines must give customers refunds when flights are canceled or significantly delayed during the coronavirus pandemic. DoT said “it is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with non-refundable tickets, who describe having been denied refunds for flights that were canceled or significantly delayed.” To make matters worse, the credit that Frontier was issuing customers had an expiration date of 90 days, which meant that most people would still not be able to use it. Credit issued in March would expire in June, when the pandemic was still problematic and travel was still not possible for most customers.