Bookit.com Shuts Down, Leaves Customers Stranded
It seem that a popular online travel agency, Bookit.com, has shut down. Customers say they’re stranded at resorts right now because Bookit never paid for their vacations. To make matters worse, there is now way to contact anyone at Bookit.com. They have closed all call centers. And the company is offering so assistance whatsoever.
A notice posted on the website includes the U.S. State Department’s logo and says:
In response to the Coronavirus (COVID-19) Crisis now unfolding, BookIt.com has paused normal operations, and the international destinations we service have closed their borders to arrivals.
Due to the nature of this unprecedented pandemic, we have had to close our call centers in Florida, Jamaica, and El Salvador. This, effectively, means that we will be unable to provide agent assistance in cancelling any upcoming trips.
Many people are complaining of being stranded abroad as Bookit has failed to make reservations that were paid for. They either have to pay out of pocket again, or have no place to stay at all.
@BookIt need help. No phone numbers work for your office and having issues while stuck in Ireland. Nurse needs to get home.
— Jhanman (@gooseysmoof) March 19, 2020
@BookIt I'm currently stranded in MEXICO because according to the hotel they weren't paid by the bookit. I've made 6 unsuccessful calls to bookit. NO RESOLUTION
— LALA SMITH (@lalanickyyyyyy) March 18, 2020
— Davey Cadran (@DaveyCadran) March 19, 2020
The website says that it is currently unable to process refunds and tells customers to contact their bank for options available. Flights and hotel stays are all canceled and those wishing to re-book just have to deal with respective airlines or resorts.
Has anyone booked through Bookit.com recently? Let me know if you are having issues.