Marriott Issues Coronavirus Waivers, Extends Certificates and More
In response to changing marketplace conditions due to coronavirus, Marriott International has updated its cancellation and change policies for bookings. It is also making some more customer friendly changes regarding free night certificates and points expiration.
For all Marriott International hotels world-wide, we are implementing the following policies:
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
You can see the press release here.
- Marriott Bonvoy points will not expire until August 31, 2020.
- Suite Night Awards expiring December 31, 2020 will not expire until December 31, 2021.
- Free Night Awards from credit cards, annual choice benefits, and travel packages that expire in 2020 are extended to January 31, 2021.
This Marriott announcement follows similar policy changes from Hyatt and other hotel chains. Good to see them finally providing some relief for their customers. Obviously your health comes first, but you also don’t want to just lose your hard earned points. Let me know if you have any upcoming stays and if this helps you in any way. You can see a full list of hotel policy changes here.