American Airlines Email Explains Reasons for Shutdowns

American Airlines Email Explains Reasons for Shutdowns

American Airlines has been shutting down AAdvantage accounts for abuse of Citi AA credit card rewards. The problem involves the practice of receiving multiple Citi AA credit card bonuses within a year. Receiving more than two of these bonuses in a calendar year seems to be a common thread for those affected by these shutdowns.

Now Doctor of Credit has posted an email that was sent out by American Airlines to a person whose account was shut down. This email is from December 5th, some days before this all started. Might be related to some different activities, or he was just one of the first one to suffer a shutdown for abusing credit card rewards. Here’s the text:

A recent investigation has determined your involvement in multiple violations of the General AAdvantage Program Conditions, related to the accrual of ineligible miles and benefits, through fraud, misrepresentation and/or abuse of the AAdvantage Program. Additionally, it was determined that there are multiple violations to the AA Conditions of Carrier regarding Exploitive Practices related to your issuance of ineligible AAdvantage awards. Per the AAdvantage program governing terms:

Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, American or American Eagle® conditions of carriage, tariffs and AAdvantage® program rules) is subject to administrative and/or legal action by appropriate governmental authorities and American Airlines. Such action may include, without limitation, the forfeiture of all award tickets and any accrued mileage in a member’s account, as well as termination of the account and the member’s future participation in the AAdvantage® program. If your account is terminated due to inappropriate conduct or while under investigation, you may not open a new AAdvantage® account or participate in the AAdvantage® Program in any capacity without obtaining the express written permission of American Airlines. In addition, American Airlines reserves the right to take appropriate legal action to recover damages, including its attorneys’ fees incurred in prosecuting any lawsuit.

From the conditions of carriage:

Your ticket is not valid when:

We find that the ticket was bought using an exploitative practice

As such, we must now exercise our right to terminate AAdvantage account <your number>. All membership benefits associated with this account, including all remaining miles and issued award tickets, are forfeited, effective Dec 5, 2019. Award tickets obtained through fraud, misrepresentation, or violations of the AAdvantage Terms and Conditions and or Conditions of Carriage are not valid for travel. These tickets have been cancelled and you will need to make alternate arrangements for any upcoming travel plans.

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, any additional accounts in your name or that you control must also be terminated. All membership benefits associated with these accounts, including all remaining miles and unused tickets, are forfeited, effective Dec 5, 2019. You are no longer eligible to participate in the AAdvantage program.

Let me know if you received a similar email or letter, or if you were affected by this wave of AA shutdowns.

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