Wyndham Settles Lawsuit Over Resort Fees
Wyndham Hotel Group LLC and Wyndham Hotels and Resorts LLC reached a proposed settlement with customers who claimed that the company concealed the full price of room booking from guests, by later adding resort fees.
Per the terms of the proposed settlement, the two Wyndham companies will create a fund of around $6 million to compensate customers who were allegedly affected by the pricing structure. From this $6 million, customers will be able to seek $22 in cash, or reward points. The settlement is anticipated to compensate around 270,000 Class Members. In addition, the companies have agreed to more clearly disclose the fees associated with room rates.
Allegedly, Wyndham intentionally conceals the fee to mislead customers into thinking that the rooms are less expensive than they are. In the proposed settlement deal, Wyndham denies any wrongdoing, but has agreed to change the way the companies disclose pricing. The companies have agreed to disclose the resort fee on a “Rooms and Rates” page, which will have the fee visible on the page as opposed to visible via a hyperlink. The companies have agreed to include this fee disclosure page for at least two years.
More details will be released soon.
The Wyndham Resort Fee Drip Pricing Class Action Lawsuit is Thomas Luca Jr. v. Wyndham Hotel Group LLC, et al., Case No. 2:16-cv-00746, in the U.S. District Court for the Western District of Pennsylvania.