It had been a quiet period for a while there for those with Serve and Bluebird cards. I was shut down myself back in 2017, along with most others. That’s when we saw back to back shutdown. But after that, it was smooth sailing until May 2019. Now it seems there’s a new round of emails, telling people that their cards have been frozen.
Here’s the text of the email from previous shutdowns:
We are writing to let you know that we have observed unusual usage patterns on your American Express Serve Account. Because of this, effective immediately, you will no longer be able to add money to your Account.1 We have made this change in accordance with Section 15.d of our Consumer User Agreement, which you can view here.
Please be aware that you still have full access to the funds on your Account and can withdraw them at any time. Any applicable monthly fees continue to apply.
If you would like to close your Account, you may do so online via your Profile page here. Then, scroll down to the Close Account section and click “Close Account.”
If you have any questions or would like to inquire further about this issue, you may write to us at the following address:
C/O Customer Relations 02-04-40
4315 S 2700 W
Salt Lake City, UT 84184-0440
The American Express Serve Team
These prepaid cards were a great manufactured spending tool but many people have long been shutdown. It seems that Amex is still going after those with “unusual usage patterns”. Hopefully some of you are still able to use them.
Does anyone still have a functioning card?