Ford Class Action Settlement for Vehicles Purchased Before 2013

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Ford Class Action Settlement

Plaintiffs allege that  MyFord Touch (MFTs) on these vehicles are defective because, among other things, they will not respond to voice commands; do not connect to the owner’s mobile device; provide inaccurate directions and/or misread the location of the vehicle; and/or freeze up or crash altogether. Plaintiffs allege that when the system freezes or crashes the driver cannot operate any of the features connected to MFT, including the navigation technology, the radio, the rearview camera, or the defroster. Plaintiffs further allege that Ford charged a premium price for MFT and seek to recover economic damages. Plaintiffs are not pursuing claims for personal injuries. Ford denies that it did anything wrong and denies that the MFT is defective. The Court has not decided whether Ford did anything wrong.

Ford Class Action Settlement

Related: See All Class Actions Settlement Rebates Here

Who’s Eligible?

California: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in California from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“California Class”)

Massachusetts: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in Massachusetts from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“Massachusetts Class”)

New Jersey: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in New Jersey from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“New Jersey Class”)

North Carolina: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in North Carolina from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“North Carolina Class”)

Ohio: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in Ohio from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“Ohio Class”)

Virginia: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in Virginia from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“Virginia Class”)

Washington: All persons or entities who purchased or leased a Ford or a Lincoln vehicle in Washington from Ford Motor Company or through a Ford Motor Company dealership before August 9, 2013, which vehicle was equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system (“Washington Class”)

Thus, if you purchased or leased a Ford or Lincoln vehicle equipped with MFT from an Authorized Ford or Lincoln Dealer in one of these states before August 9, 2013, you may be a member of the Classes. Even if you purchased or leased a Ford or Lincoln vehicle equipped with MFT from an Authorized Ford or Lincoln Dealer in one of the seven states before August 9, 2013, but no longer own it (e.g., because you sold the vehicle), you are included within the class definitions certified by the Court.

What Products Are Included?

Ford or a Lincoln vehicle from Ford Motor Company or through a Ford Motor Company dealership equipped with a MyFord Touch or MyLincoln Touch in-vehicle information and entertainment system.

How Much Do I Get?

Option 1 − Compensation for MyFord Touch/MyLincoln Touch repairs:

If, during the period of vehicle ownership or lease, your vehicle had at least one MFT Software Repairs from an Authorized Ford Dealer prior to March 28, 2019, you may receive a monetary payment of $100 for 1 repair, $250 for 2 repairs, or $400 for 3 or more repairs.

Because most Class Vehicles received at least one MFT Software Repair, choosing Option 1 is the best option for most people. This is also a good option even for those class members who may not have any service records relating to MFT Software Repairs if Ford’s warranty records reflect such repairs.

Option 2 − Reimbursement of costs for MFT Software Post-Warranty Repairs

If you paid out-of-pocket for one or more software repairs to your MyFord Touch or MyLincoln Touch within one year after the expiration of your vehicle’s related Extended Warranty, you may receive full reimbursement of the amount you paid for such repairs. Hardware repairs are not covered.

Choose Option 2 if your out-of-pocket repair records indicate you paid more for your post-warranty software repairs than what you would receive under Option 1.

Option 3 − Compensation for Unsatisfactory MFT Performance

Even if no MFT Software Repairs were made during the ownership or lease of your vehicle, you are still eligible to file a claim for $45 in monetary compensation if you experienced two or more instances of “Unsatisfactory Performance” from your MyFord Touch or MyLincoln Touch before March 28, 2019. “Unsatisfactory performance” means the following types of malfunctions: (1) freezing up, (2) crashing, (3) blacking out, (4) failing to respond to touch and/or voice commands, or (5) a backup camera failure to display the rear camera properly or freezing on a previous image.

Must submit your Claim Form online or by mail by 10/7/2019.

Do Not Submit False Claims

These settlements enable you to get something back if you were wronged by merchants, manufacturers or other entities. They sometimes reach out to you to let you know that you’re part of a settlement, but that’s not always the case. make sure to check dates and products carefully to see if you’re eligible. You can look here for more settlement rebates that you might qualify for.

Please do not submit fraudulent claims for these settlement rebates. It takes money away from those who deserve a reimbursement, and furthermore it is illegal. You’re usually required to acknowledge something along these lines:

I certify under penalty of perjury under the laws of the United States that all of the information provided on this Claim Form is true and correct to the best of my knowledge.


Settlement Details


 

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