Sinemia Makes Changes After Class-Action Lawsuit by Customers

Movie-ticket subscription service Sinemia announced big changes to its plans on Thursday in an attempt to address some of the complaints that sparked a class-action lawsuit by angry customers. The lawsuit filed earlier this month, was about a $1.80 “processing fee” that the company began to roll out in mid-October.

sinemia debit card

“Sinemia lures consumers in by convincing them to purchase a purportedly cheaper movie subscription, and then adds undisclosed fees that make such purchases no bargain at all,” the lawsuit claimed. There was no way for Sinemia subscribers to avoid this fee because the company discontinued its old debit cards back in June.

Today Sinemia announced it was rolling out new Sinemia debit cards that would allow subscribers to avoid the service and convenience fees associated with buying tickets online. Not a perfect fix though, since the debit cards are available by request and cost $14.99. If you use the card to buy tickets at the theater, you won’t get charged extra fees.

Sinemia also said Thursday that it was taking steps to fix another common customer complaint: terrible customer service. Sinemia has an “F” rating from the Better Business Bureau, so maybe these changes will help them a little bit.

HT: BI

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3 thoughts on “Sinemia Makes Changes After Class-Action Lawsuit by Customers

  1. Terrible instructions, confusing terms and then unsubstantiated mis-use fees. I was charged a mis-use fee for my first movie for not checking in on my android phone which did not display a check in option like on my friend’s iPhone. When I reported the problem I received no response and was block from watching further movies until I paid a mis-use fee even though they kept charging me for my monthly subscription.

  2. Pingback: Europe's Hottest Emerging Destination, Sinemia Class Action, Pics of LaGuardia's New Terminal & More! - Miles to Memories

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