Lounge access is one of the best perks of the Amex Platinum cards. But accessing lounges is not always as easy as expected. Overcrowding has been a huge problem lately and it has only been getting worse.
Amex is hoping to give cardmembers the ability to check into lounges with the Amex app beginning early next year, which also would help the company manage lounge demand. The new possible feature was mentioned in this Business Traveler article, but there’s not many details on how this would work.
Amex is also planning new larger lounges to fix the overcrowding issue. The 15,000-square-foot Centurion Lounge at JFK, the next to open, will be the largest built by Amex to date.