If you have a MoviePass subscription, it might be time to cut your losses before the price increase. The app crashed last week and many people are finding it hard to see any movies at theaters near them. Canceling you subscription is easy if you’re paying monthly. But many people have purchased a 1-year membership to MoviePass and haven’t been able to get the promised value out of it.
Those who purchased the annual subscription from Costco are in luck. The wholesale club has a great return policy and they’re extending it to those who purchase an annual membership to MoviePass. You can ask for a refund through chat and there’s many datapoints already showing that Costco is willing to give you a refund or at least a partial one.
For those who didn’t purchase from Costco, a chargeback seems like the best option, if you are not getting the promised value out of MoviePass.
Great customer service from Costco. They are probably taking a hit for this, but they do charge an annual fee for the service they provide and this is one of the perks of paying that annual fee.
Let me know if you are a MoivePass subscriber and if you plan on sticking with it.