DOT: Airlines Not Required to Honor Mistake Fares

We all get excited when we see a mistake fare deal and many times we book with the uncertainty of whether it will be honored or not by the airline. Well now it will be much harder to hold on to that mistake fare booking. The DOT has changed their stance on the matter.

mistake fare

Previously you were entitled to keep the ticket as long as you made a payment and you received confirmation. Now the DOT will no longer require airlines to honor mistake fares, even if you received conformation But airlines will obviously be required to reimburse consumers for the ticket price and also verifiable out-of-pocket expenses that were made in reliance upon the ticket purchase.

These are the new mistake fare guidelines as of May 8th, 2015.

As a matter of prosecutorial discretion, the Enforcement Office will not enforce the requirement of section 399.88 with regard to mistaken fares occurring on or after the date of this notice so long as the airline or seller of air transportation:

  1. demonstrates that the fare was a mistaken fare; and
  2. reimburses all consumers who purchased a mistaken fare ticket for any reasonable, actual, and verifiable out-of-pocket expenses that were made in reliance upon the ticket purchase, in addition to refunding the purchase price of the ticket.

HT: wandering aramean

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